Fortitude Hoodie – Mental Fortitude Line

Returns policy

• Dispatch: Within 24 Hours
• Free shipping across all products on a minimum purchase of $50.
• International delivery time - 7-10 business days
• Cash on delivery might be available
• Easy 30 days returns and exchanges

Shipping policy

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Ascende Athletics – Return Policy
Effective Date: July 14, 2025
Because every Ascende Athletics product is made to order, we do not accept returns or
exchanges unless an item arrives damaged, defective, or incorrect.

🚫 No Returns or Exchanges for:
● Buyer’s remorse or change of mind
● Incorrect sizing due to customer selection
● Delayed delivery caused by carriers
● Normal wear and tear after delivery

Please double-check your size, color, and shipping address before completing your
purchase.

✅ We Will Offer a Replacement or Refund If:
● The product is defective or damaged
● The wrong item was sent
● The print is significantly misaligned or incorrect

🕒 How to File a Claim:
You must notify us within 7 days of delivery by emailing:
📧 support@ascendeathletics.com
Please include:

● Your order number
● A clear photo of the issue
● A short description of the problem

Our team will review your request and respond within 48 hours.

🔄 Approved Claims:
If your claim is approved, we will:
● Send a replacement at no extra cost
● Or issue a refund to your original payment method

📦 Lost or Stolen Packages:
If your tracking shows a package was delivered but you didn't receive it:
● Please check with neighbors, building management, or the local post office
● We are not responsible for packages lost due to incorrect addresses or theft after
delivery

We recommend choosing tracked and insured shipping options where available.

📌 Contact Us
If you have any questions or concerns about your order, we’re here to help:
Ascende Athletics
📧 support@ascendeathletics.com
🌐 www.ascendeathletics.com